Terms of service.

1. Reservation Process:

- Outline how customers can make reservations.

- Specify cancellation policies and fees.

2. Vehicle Standards:

- Define maintenance schedules for vehicles.

- Specify cleanliness standards.

3. Chauffeur Conduct:

- Set professional behavior expectations for chauffeurs.

- Include a dress code.

4. Client Interaction:

- Guide on how to interact with clients courteously.

- Handling special requests.

5. Safety Protocols:

- Specify safety measures for both clients and chauffeurs.

- Emergency procedures.

6. Billing and Payments:

- Detail the billing process.

- Specify accepted payment methods.

7. Privacy and Confidentiality:

- Ensure the confidentiality of client information.

- Data protection policies.

8. Insurance and Liability:

- Clarify insurance coverage for clients and chauffeurs.

- Procedures in case of accidents.

9. Special Events and VIP Handling:

- Procedures for handling VIP clients.

- Coordination for special events.

10. Complaints and Resolutions:

- Define the process for handling client complaints.

- Offer resolution mechanisms.

11. Training and Development:

- Outline ongoing training programs for chauffeurs.

- Continuous improvement policies.

Remember, the specifics will depend on your company's unique needs and local regulations. Always consult with legal professionals when drafting such documents.